Reference

Terms That Govern Your zoya99 Account

These terms set out what you agree to when you open an account, make deposits through bKash, Nagad, or Rocket, and use the lobby.

Account holder agreementbKash, Nagad, Rocket payment rulesEligible regions onlyAccount suspension conditionsUpdates notified via account
zoya99 Terms That Govern Your zoya99 Account
TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can walk you through it. Contact us through the channels below, and have your account details ready so we can respond accurately.

Live Chat Open the chat window from your account dashboard. Available for account-related queries including terms clarifications and wallet verification questions.
Email Support Send your terms or account query to our support email shown in the Help section. Attach any relevant transaction reference for faster handling.
Account Help Centre The Help section inside your account covers common terms questions — deposit rules, account limits, and how to request a review of a suspension decision.
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

We hold account data only for as long as your account is active or as required by applicable law. You can request a summary of the data we hold by contacting support through your registered email. Account security is your responsibility too — use a unique password and do not share your OTP with anyone. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We keep your account and transaction records for as long as legally required. After account closure, data is handled according to applicable retention rules in your region.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. Never share that OTP — our support team will never ask you for it.

Your Right to Request Changes

You can ask us to correct inaccurate account details at any time. Submit a request through the Help section, and our team will action it within a reasonable timeframe.

Dispute Process

If you disagree with a decision made under these terms — such as a withdrawal hold or account review — raise it formally through email support with your transaction reference.

Your Terms and Conditions Questions Answered

These are the questions we hear most often about account rules, payment conditions, and what happens when terms change. If yours is not listed here, reach out through live chat or email support.

These terms apply to every account holder on zoya99. Access depends on your local law and eligible regions — if your location is not supported, these terms do not grant you the right to use the platform.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad, or Rocket account is a breach of these terms and may lead to a withdrawal hold or account suspension.

We will notify you through your account or your registered contact. If you continue using the account after the update date, that counts as acceptance. Check the terms page after any notification.

Contact support via email with your account details and a closure request. Any pending balance will be reviewed before processing. Closure requests are handled according to the current terms at the time of the request.

Yes. We may suspend an account if we detect a breach — multiple accounts, mismatched wallet names, or suspicious activity. You will be notified and can raise a formal dispute through email support.

Send a data request to our support email from your registered address. We will confirm what data we hold and how long we retain it, in line with applicable local law and our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.