Reference

Understand Your Rights Before You Open an Account

Your access to zoya99 — including deposits via bKash, Nagad, and Rocket, and any account activity — is subject to the legal terms set out here.

Jurisdiction-dependent accessBangladesh-local payment contextAccount terms apply on sign-upPolicy contact availableTerms updated as required
zoya99 Understand Your Rights Before You Open an Account
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Question

If you need to raise a legal query — about your account status, a disputed transaction via bKash or Nagad, or a request to review how your data is held — our support team handles these directly. Reach out through the channel that suits your situation. Response times vary by channel and query complexity, but all legal requests are logged and tracked.

Team online

Live Chat

Start a live chat session from your account dashboard to raise a legal or account query in real time. Queries are logged from the moment you open the chat.

Email Support

Send a detailed written query to our support email for document-level legal requests, including data access or account closure instructions. We acknowledge within one business day.

Account Help Centre

Access the Help Centre from your mobile or desktop account page to find policy documents, submit a formal request, or check the status of an open legal query.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We take account security and data handling seriously at every stage — from the moment you link a bKash or Rocket wallet to your account, through to any withdrawal verification step. Here is how we manage the four main areas players ask about most.

Data Retention

Account data — including transaction records tied to bKash, Nagad, or Rocket payments — is retained in line with the period stated in our data policy. You can request a summary at any time through the Help Centre.

Cookie Use

We use session and functional cookies to keep your account logged in across mobile and desktop. You can manage cookie preferences from your browser settings without affecting core account access.

Account Security

Your account is protected by OTP verification at login and at every withdrawal request. If you spot unrecognised activity, contact support immediately — access can be suspended within minutes of a verified report.

Requesting Changes

To update personal details, request data deletion, or ask about how your information is used, submit a written request via email. We confirm receipt and process eligible requests within the timeframe stated in policy.

Common Questions on Policy, Rights, and Account Terms

Below are the questions we receive most often about legal terms, account eligibility, and your rights as an account holder. If your question is not covered here, use the live chat or email support to get a direct answer.

Access depends on your local law and eligible region. We do not confirm legality for every location. Check your local regulations before opening or using an account.

You can request a copy of the data we hold, ask for corrections, or request deletion. Submit your request in writing through the email support channel and we will process it per policy.

Funds held in your account wallet at the point of suspension are subject to the dispute and hold terms set out in the legal policy. Contact support with your transaction reference to begin a review.

Submit a closure request through live chat or email, confirm your identity via OTP, and request any remaining wallet balance be returned to your linked bKash, Nagad, or Rocket number.

Updated terms are published on this page with a revised date. Continuing to use your account after the update date means you accept the new version. No separate notification is required under our policy.

Yes. Raise a dispute through live chat or email within the window stated in the dispute policy. Include your transaction reference and the payment method used so the review can begin promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.